Our Guarantee

Your dogs happiness is our purpose. If our custom petcare products fall short of your expectations, we want to hear about it. Reach out to us at support@guyerlachs.com within 30 days of your first time order, or 7 days of your repeat order. We'll gladly offer a free one-time reformulation.

Can I return a product if I have opened it or used it?

We understand that sometimes a product may not meet your expectations even after you've opened or used it. We offer a 30 day money back guarantee on all first time product purchases.

For repeat orders, if your custom formula is no longer working for your dog, contact us within 7 days of receiving the order and we'll reformulate and send you a replacement.

How long does it take to receive a refund after a return has been processed?

Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.

Can I return a product if it doesn't work for my dog's skin and coat type?

Your satisfaction is our top priority, so we want you to feel confident in your purchase. Our custom formula has been developed over decades of use on dog grooming clients in the salon, but occasionally, there is a special dog that has unique needs that may need fine tuning. If a product doesn't work for your dog's skin or coat type, please let us know and we'll do our best to provide a solution.